FirstVet UK

About

This London-based veterinary service operates as a digital-first practice, providing remote consultations through video calls with qualified veterinarians. Pet owners can access professional veterinary advice from their homes year-round, with appointments available within minutes through a mobile app platform. The service covers a comprehensive range of health concerns including gastrointestinal issues, skin conditions, respiratory problems, wound care, nutritional guidance, and behavioral consultations. The practice functions as a triage service, helping pet owners determine whether their animal's condition can be managed at home or requires an in-person clinic visit. Veterinarians conduct remote assessments and provide detailed consultation records via email following each appointment. When physical examination or treatment becomes necessary, the service directs clients to appropriate local veterinary clinics or their registered practice. This telemedicine approach is integrated with major pet insurance policies, making consultations accessible to insured pet owners. The service maintains a team of experienced veterinarians who handle both routine health questions and urgent concerns, offering guidance on everything from minor injuries to potential poisoning cases.