Frequently asked questions
Everything you need to know about discovering pet services, writing reviews, managing your business, and getting the most out of Furvisor.
Getting started & accounts
- Signing up is free. Just register with your email and a password of at least 8 characters, and accept our Terms of Service and Privacy Policy. You can start exploring pet services right away.
- After you register, we send a verification email to the address you signed up with. Just open it and click the link to verify your email.
- No problem. Request a password reset link by email, open it, and set a new password. You will be back in your account in a moment.
- You can update both from your account settings. Changing your email sends a confirmation link to the new address, and changing your password requires entering your current password first to keep your account secure.
- Yes. If you ever decide to leave, you can delete your Furvisor account at any time.
- Most people use a regular account to discover services and write reviews. Once you claim a listing you become a business owner with tools to manage it. We also have moderators and admins who work behind the scenes to keep the platform safe and trustworthy.
Finding pet services
- Use the search bar to look up services by keyword. As you type, autocomplete suggestions help you find what you need faster.
- Yes. The Nearby search uses your location to find pet services within a radius around you, so you can quickly see what is close by.
- Absolutely. Open the map view and listings load for the area you are currently viewing, so you can pan around and discover services neighborhood by neighborhood.
- You can browse listings by city, and within a city you can filter down to a specific category such as veterinary or grooming to focus on exactly what your pet needs.
- Neighborhood rankings highlight the top-rated services for a particular area and category, making it easy to find the best-reviewed options right where you are.
- Furvisor is currently live in Singapore, New York, Sydney, and London, with more cities coming soon.
- Our directory covers a wide range, including veterinary, grooming, boarding, daycare, pet spa, pet stores, pet cafes, dog parks, training, pet sitting, pet transport, pet photography, pet events, and pet-friendly places.
Reviews
- Yes. You need a free Furvisor account to write a review, which helps keep reviews genuine and accountable.
- Rate your experience from 1 to 5 stars and write at least 50 characters describing your visit. The visit date cannot be set in the future.
- Yes. You can attach up to 10 photos to bring your review to life.
- You can. If you have set up pet profiles, you can tag which of your pets visited so other owners with similar companions can relate to your experience.
- Yes. If another review helped you make a decision, you can mark it as helpful to highlight it for other pet owners.
- You can report a review for reasons such as spam or fake content, offensive or inappropriate content, a conflict of interest, the wrong place, or because it contains personal information. Reports go straight to our moderation team for review.
For businesses
- Claim your listing to manage it, then verify ownership in one of three ways: adding a DNS TXT record, entering a 6-digit code we send to the business email on file, or uploading a document such as a business license, utility bill, or registration.
- It depends on your plan. Free and Verified Basic each allow one listing, Verified Pro allows up to 3, and Verified Premium allows up to 20.
- Once approved, you can edit your business name, description, address, phone, website, email, price level, and opening hours to keep everything accurate and up to date.
- Yes. Responding to customer reviews is available on Verified Basic and above, so you can thank happy customers and address feedback directly.
- Verified Pro and Verified Premium businesses can feature a listing in the featured carousel for extra visibility.
- Yes. If your business is not on Furvisor yet, you can submit a new listing so pet owners can find and review it.
Plans & payments
- The Free plan ($0) includes one listing, a basic profile, business hours, up to 5 photos, and the ability to view reviews.
- Verified Basic ($29/mo) adds a blue verified badge, the ability to respond to reviews, a listing priority boost, up to 10 photos, and basic analytics.
- Verified Pro ($99/mo) includes up to 3 listings, a gold verified badge, higher priority, up to 25 photos, a full analytics dashboard, and the featured carousel.
- Yes. Choosing annual billing saves you 20% compared with paying monthly.
- You can upgrade anytime from your business dashboard. For Verified Premium, contact our sales team to set up custom pricing.
Pets & extras
- Yes. You can create a profile for each of your pets — dog, cat, bird, rabbit, hamster, fish, reptile, or other — with their name, breed, age, weight, notes, and a photo.
- You can save any listing to your favorites so it is easy to find again later.
- Browse pet events by city and date to discover meetups, adoption days, and other happenings near you.
- Yes. Try our free AI pet-portrait generator on the pet-portrait page — you can create one portrait per day at no cost.