Furvisor

Privacy Policy

Last updated: May 12, 2026

This Privacy Policy explains how Furvisor ("we", "our", "us") collects, uses, and protects personal information about visitors and registered users of furvisor.com (the "Service"). It applies to users worldwide and includes specific disclosures for the EU/UK (GDPR), Singapore (PDPA), California (CCPA/CPRA), and other jurisdictions where required.

See our Cookie Policy for details on cookies and similar technologies. You can change your cookie choices any time: .

1. Information we collect

Information you provide

  • Account information: name, email address, and password when you create an account.
  • Profile information: avatar, bio, and pet details you choose to add.
  • Reviews and content: text, ratings, and photos you submit about pet services.
  • Business claims: information you supply when claiming a business listing (DNS records, verification codes, document uploads).
  • Payment information: handled by Stripe; we receive transaction metadata only (we never see full card numbers).
  • Communications: messages you send us through our contact form, email, or in-app messaging.

Information collected automatically

  • Usage data: pages visited, search queries, features used.
  • Device information: browser type, operating system, screen resolution.
  • Approximate location based on IP address to show relevant local results (city-level).
  • Cookies and similar technologies — see our Cookie Policy.

2. How we use information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Personalize your experience and show relevant pet service listings.
  • Process and display your reviews and ratings.
  • Send service-related notifications, password resets, and security alerts.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Analyze usage patterns to improve our platform (with your consent where required).
  • Comply with legal obligations and enforce our Terms of Service.

3. Legal bases for processing (EU/UK users)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases under the GDPR / UK GDPR:

  • Contract — to provide the Service to you (account, reviews, messaging, billing).
  • Consent — for optional cookies (analytics, marketing) and marketing email. You can withdraw consent at any time.
  • Legitimate interests — to keep the Service secure, prevent fraud and abuse, run aggregated product analytics, and respond to user enquiries.
  • Legal obligation — to comply with tax, accounting, and other applicable laws.

4. Data sharing and sub-processors

We do not sell your personal information. We share limited data with the following categories of recipients, all under contractual data-processing terms:

  • Hosting / infrastructure: Google Cloud (GKE, Cloud SQL, Cloud Storage) and Vercel (frontend hosting).
  • Payments: Stripe (subscriptions and one-time payments).
  • Email delivery: SendGrid (transactional email).
  • Analytics: Google Analytics (only with consent).
  • Maps: Mapbox (map tiles and geocoding).
  • Business owners: verified business owners can see reviewer display names and review content for their own listings.
  • Legal requirements: when required by law, regulation, or valid legal process, including national security or law enforcement requests.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5. International data transfers

Furvisor is operated from infrastructure hosted primarily in the United States (us-central1). If you are located outside the US, your data will be transferred to and processed in the US and other countries where our service providers operate. Where required, we rely on the European Commission's Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum to provide an adequate level of protection.

6. Your rights

Depending on where you live, you may have the rights listed below. To exercise any of these rights, visit your account settings or email privacy@furvisor.com. We will respond within the time limits required by the law that applies to you (typically within 30 days). We do not discriminate against you for exercising your rights.

EU / UK / Switzerland (GDPR)

  • Access, correct, and obtain a copy of your personal data.
  • Erase your account and associated data.
  • Restrict or object to certain processing.
  • Data portability — export your data in a machine-readable format.
  • Withdraw consent at any time (without affecting prior processing).
  • Lodge a complaint with your local supervisory authority (e.g. your national Data Protection Authority).

Singapore (PDPA)

  • Access the personal data we hold about you.
  • Correct inaccurate personal data.
  • Withdraw consent for processing or marketing.
  • Contact our Data Protection Officer at dpo@furvisor.com. You may also lodge a complaint with the Personal Data Protection Commission (PDPC).

California (CCPA / CPRA)

  • Know what personal information we collect, use, and disclose.
  • Delete your personal information.
  • Correct inaccurate personal information.
  • Opt out of the "sale" or "sharing" of personal information. We do not sell personal information. We honor the Global Privacy Control (GPC) signal.
  • Limit the use of sensitive personal information.
  • Non-discrimination for exercising your rights.

California residents can submit requests via privacy@furvisor.com. Authorized agents may submit requests on your behalf with written authorization.

Other jurisdictions

Residents of Brazil (LGPD), Canada (PIPEDA / Quebec Law 25), Australia (Privacy Act), South Africa (POPIA), and other jurisdictions with applicable laws have equivalent rights. Contact us using the details below.

7. Cookies and tracking

We use strictly necessary cookies to run the Service and optional cookies (analytics and marketing) only with your consent. See our Cookie Policy for the full list and how to manage your preferences.

8. Data security

We implement industry-standard security measures to protect your data, including TLS encryption in transit, encrypted storage for sensitive data, role-based access control, audit logging, and regular security reviews. No system is 100% secure; we cannot guarantee absolute security but we will notify you and the relevant authorities of any personal data breach within the time required by applicable law.

9. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements. Reviews you have posted may remain on the platform in anonymized form to preserve the integrity of the public review record.

10. Children

Furvisor is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Where required by law, we will re-request your consent.

12. Contact us

If you have questions about this Privacy Policy or our data practices: